DH FAQ | Jobbook Help Center

What tasks can a domestic helper assist with?
A: Domestic helpers can handle various tasks, including cleaning, cooking, childcare, eldercare, laundry, and general household management. Your job request must be specific to the range of tasks.
How do I ensure the safety and reliability of a domestic helper?
A: We rigorously screen and interview candidates, checking their backgrounds, references, and work experience to ensure their suitability and reliability. We recommend that you also interview the domestic helper.
What qualifications and experience do your domestic helpers have?
A: Our domestic helpers have diverse backgrounds and experiences. We match candidates' skills and qualifications with your specific needs. You will find all the details in her CV.
How do you handle cultural compatibility between domestic helpers and employers?
A: We consider cultural compatibility during the matching process, ensuring that the domestic helper adapts well to your household's cultural dynamics.
What is the hiring process like?
A: Our hiring process involves candidate screening, interviews, background checks, and compatibility assessment. We will then present you with suitable candidates for consideration.
What are the legal and contractual aspects of hiring a domestic helper?
A: We guide you through the legal requirements, contracts, and regulations for hiring domestic helpers in your area.
What happens if the domestic helper is not a good fit for my household?
A: If the initial match doesn't work out, we offer replacement options within a specified period to ensure you find the right fit.
How are wages and working hours determined for domestic helpers?
A: Wages and working hours vary based on factors such as skill level, responsibilities, and local labor laws. We provide guidance on setting fair terms. Some countries, such as the Philippines, have a minimum wage (USD 400).
Can I hire a domestic helper on a temporary or part-time basis?
A: YES, it depends on the availability. We offer options for temporary, part-time, or full-time arrangements to suit your specific needs and preferences.
What support do you provide after hiring a domestic helper?
A: We offer ongoing support, including assistance with any challenges that arise, advice on managing the working relationship, and replacement options if needed as per the law.